Frequently Asked Questions
TV Dust Cover Questions: Are your TV Dust Covers easy to put on? Yes, our TV Dust Covers are easy to put on. The TV Dust Cover has an elastic Shock Cord and Cord lock mechanism that allows you to tighten the TV Dust Cover for a snug fit around the front and side of your TV.Are the TV Dust Covers easy to remove? Yes, it is very easy to remove the TV Dust Cover. Once removed, you can use the optional stuff sack for convenient storage when not in use.How do I clean my TV Dust Cover? We suggest that you hand clean your TV Dust Cover with mild soap and water, and then line dry the TV Dust Cover.How often do you release support new TV's? We release new TV Dust Cover sizes as new TV sizes come to market. We work closely with TV manufacturers and retailers to make available sizes that fit all LCD, Plasma, HDTV, and Flat screen Televisions. If you have a strange or odd size TV that you feel may not be covered by the sizes we have, please contact us using the Customer Contact Form and we will do our best to provide you a TV Dust Cover that works flawlessly with your TV.
Payment Questions: Currency Exchange Currency exchanges are done at the time of purchase through your credit card company. Please contact your individual issuer for details on their currency conversion rates.
What is the Original Dust Cover Return Policy?
This credit process will begin once your TV Dust Cover is received back by OriginalDustCover.com and could take up to four weeks to complete.
For questions, replacement or returns, you must contact us using the Customer Feedback Form.
For replacement or returns you will be issued an RMA (Return Material Authorization) number. Once you have received your RMA number you will need to return the TV Dust Cover to:
All Returned TV Dust Covers will ship to:
Original Dust Cover Customer Service
14405 W. Colfax Ave.
Suite 104
Golden, CO 80401
Attention "RMA number here"
Please provide in the envelope the following:
- The TV Dust Cover being returned
- The RMA number
- The original order number
- Your correct name address, phone number and email address.
- Date purchased
For additional charges, all forms of payment online will be accepted.
What forms of payment do you accept? Credit Cards or PayPal
We employ a method of interaction with our visitors that does not compromise credit card information. We take every measure to ensure the security of our online system. OriginalDustCover.com accepts Visa, MasterCard, American Express, and Discover credit card payments or payments through PayPal. You can shop with confidence knowing our web site assures online visitors that credit card account numbers and other confidential information cannot be viewed, intercepted, or altered. We take your personal information very seriously and will not sell, trade, or otherwise release ANY of your personal information - PERIOD!
Device Questions -
Do you support other devices than the ones shown? The list of supported devices at OriginalDustCover.com is current; however, we add new sizes regularly. If you have a particular device that needs a Dust Cover, please contact us using our Customer Feedback Form and we will do our best to accommodate your request.
Shipping:
Web Site: Customer Service:
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Ordering Online
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.
Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by personal or business check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices
Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, fax, e-mail, or postal letter, then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially and effectively.
